Shipping Policy

Hey Concrete is committed to delivering your order promptly and securely. We understand the excitement of receiving your new concrete products, and we strive to ensure a smooth shipping experience.

Shipping Timeframes

Standard Shipping: Orders typically ship within 1-2 business days from receipt of payment. Please allow 9-15 business days for delivery within PAN India.

Shipping Charges

Shipping charges are calculated based on the weight and dimensions of your order and your shipping address. You will see the estimated shipping cost during the checkout process.

Shipping Destinations

We currently ship within PAN India.

Order Tracking

Once your order has shipped, you will receive an email with a tracking status. We will keep you updated regarding the status of your order and delivery.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of receipt. We will arrange for a replacement or refund.
In the event of a lost shipment, we will investigate the matter with the courier and either resend your order or provide a refund.

International Shipping

We are currently exploring options for international shipping. Please check back for updates.

Custom Duties and Taxes

For international orders, please note that you may be subject to import duties and taxes upon receipt of your order. These charges are the responsibility of the customer.

Returns and Exchanges